Tivoli Lisboa, Sintra  and Coimbra Hotels

Reservation guarantee

All reservations are guaranteed up to 18.00 (time at hotel – GMT).
After this time, at the point of reservation the hotel requires a valid credit card or payment of a deposit for 1 night as guarantee.

Cancellations and no-shows
Up to 18.00 (time at hotel – GMT), on the day of arrival: no cost.
After this time: a penalty of 1 night will be charged.

Exceptional situations
High occupancy dates: The hotel may implement reservation guarantee options and cancellation periods which are different to those indicated above.

Tivoli Hotels in the Algarve and Madeira

Reservation guarantee

Valid credit card to guarantee stay OR payment of deposit for:
• First night for stays of less than 3 nights
• 30% of the total reservation amount for stays of more than 3 nights.

Cancellations and no-shows

July, August, Carnival, Easter, New Year
• Up to 14 days before arrival, without any penalty, except for clients with golf bookings, for whom the cancellation period is extended to 21 days before arrival without any penalty.
• After these periods: 1 night may be charged for stays of less than 3 nights and 30% of the total reservation amount for stays of more than 3 nights.

Remainder of the year:
• Up to 3 days before arrival, without any penalty, except for clients with golf bookings, for whom the cancellation period is extended to 21 days before arrival without any penalty.
• After these periods 1 night may be charged for stays of less than 3 nights and 30% of the total reservation amount for stays of more than 3 nights.

Exceptional situations
High occupancy dates: The hotel may implement reservation guarantee options and cancellation periods which are different to those indicated above.

Tivoli Hotels in Brazil

See Cancellation policy

* These conditions do not apply to specific agreements held with operators, agencies, groups of clients, conferences and congresses, or to travel agencies with allotments.